Refund policy
Return and Refund Policy
At Sengna Beauty, we want your shopping experience to be smooth and worry-free. If your order arrives with an issue or you need to request a return, please contact us for assistance.
Return Policy
You may request a return within 30 days of delivery. Returned items must be unused, in their original condition, and sent back with the original packaging. We may ask for your order number or proof of purchase to process the request.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.
We also do not accept returns for gift cards, final sale products, clearance items, or customized/personalized items.
How to Request a Return
To start a return, please email us at support@sengnaglow.store
with your order number and reason for return.
If the item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.
Customers are responsible for return shipping costs unless the return is caused by a damaged, defective, or wrong item sent by us.
Refunds
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Orders
Please inspect your package after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with an eligible refund, replacement, or exchange.
Contact Us
Sengna Beauty
165 NE 470th Ave, Old Town, FL 32680
Phone: 352-440-1420
Email: support@sengnaglow.store.